room service 12/16/08

this week while at the Marriott i worked at the room service department with Joel and we got to pick up trays and see some the hotel room lie the suites that weren't occupied, we also went through what he did every morning when he clocks in and if there's anything that he has to follow, learned that he gets paid under minimum wage because he gets tips, Joel showed us how he gets an order if its preset, or telephone in from room, and Joel makes a list of the hotel rooms and highlights the hotel rooms that had food delivered so he will no what rooms to pick up the next day or later that day.

line cook

on Tuesday December 2 i worked as a lien cook with sandy, me and her got to work with Brian mostly but also with Tom, there Brian showed me how to make a wrap, and then i got to place pastries on pans so they could be baked, i helped sandy with scooping batter of muffin mix into the pans and also had to put more muffin mix into the containers and label and date them. i also got there recipe for there french fries, you fry them and when there done you season them with salt and pepper and then add parsley, and shake them up and till all seasoned.

banquet server

today i worked as a banquet server with Ginny, overall there wasn't much to do because the Marriott was pretty dead due to the holiday and not many people were eating in the restaurant so i got to learn many different things and also asked many different question to Melissa, was pretty interesting day i found out they since i have been to the Marriott last year they switched there menu around and added a few new things to it, i also learned what they serve for breakfast and they told me that people aren't normally smart when it comes to breakfast because they forget that most of the food are on the buffet but instead order separately which in the end cost more, so they don't complain but in the end its funny to see how many people don't really look at the menu before the actual order, it was also interesting to find out that celebrities stay and on that day there was the undertaker and the big show, i learned also that when on of the NY giants players stayed at the Marriott he stayed on a false name.

guest speaker- Gary Miltner

on Wednesday November 12Th Gary Miltner from Robison and Smith textile company came and spoke to the class about what the work force is and what he does in Johns town and how he got there in the first place it was interesting to learn how he started out in a different career path and found way into the lien industry and worked fro national company and liked it a lot, but then got a chance to not be a number so went for a family owned and operated business and liked it there and soon will have been there for like 14 yrs. he told us about how much it cost for company's to use there lien service and what services they offer with each account. Gary Miltner had a lot to Say and was very informative and i think he helped and showed us more business that have to do with serving other people in other ways then just in hospitality, and his coming to speak with us is important because it gives another business that deals with people and shows that to get people to like your service you have to be ethical and have good attitude and be respectful and bit your lip when comes to things.

marriott Linecook

on tuesday october 28th i worked in the kitchen as a line cook with brian and will, and mike we got to prepare salads for the resturant, we cut up strawberries for breakfast the next day, and then we helped scooped muffin batter into the ruber muffin holders and while we were there we got to learn about what the cooks tehre do every day, it was very interesting and fun because i use to work in teh kitchen when i was in the cullinary arts department.

banquet week 2

today we got to take a tour of the banquet rooms that they had set up for certain functions that were being held at the Marriott. Kristy was there today and she showed us one set up that looked like a cross with tables in middle and then the buffet tables off to the right and left sides. she showed us how the projection screens work and the entertainment system(microphone and speakers). Then Kristy paired us with some of the banquet servers and set up people, me and Emily got to be paired with Brain hes been there for a while he told us that its a pretty laid back easy job that you get paid a lot for doing nothing really for example he gets paid $24/hr and he works from 10-2 or 3 that's $120.00 for one day and they work more then one day a week so to me that really good and was interesting to learn that for a job like that you can get paid pretty good. he showed us what were suppose to do when the food is empty and when clearing how to combine the two buffets into one to help when they are trying to clean up and have to reset up the room. we also were explained about food cost, and cost menu item and how they arrange the buffet with what food first, they put the salads and light stuff and least expensive first and then but the next item going from least expensive to most expensive.

Banquet Department

on Tuesday October 14th we went to the Marriott hotel and worked in the banquet department with Debbie the captain which is like a manager but is more hand on and she right under the banquet department manager Kristy, their job is to set up rooms for banquets, bring the guest that are having a banquet what they want, keep banquet halls clean and nice. Debbie works in the back and in the halls serving the people she helps set up the BEO contracts fro the guest having the banquet to tell them what they want and when and what they expect while there banquet is on. Debbie does allot of things there is no sitting down, we also got to fold napkins, and wash and polish silverware and we learned the simple fold and then the fan( aka the Kristy napkin) we were able to ask her questions we saw all of the rooms that are used in the banquet department.

Orentation

We are going to the Albany Marriott hotel for an internship trying to do as many hours as we can get. This lodging management internship will help us learn what the basic operations are for each department in the hospitality industry. The speaker Jennifer used get to know you games and a video that helps us see what there task is and show us what their “Enjoy Your Stay” is. In the beginning of the orientation in salon D we started out doing get to know you games like human bingo and we filled out a sheet about our self so the manager can get to know us, they gave us a time card, name badge and the BASIC card, then we watched a power point presentation. Some of the neat facts about the hotel and who created it and what kinds of Marriott hotels there and then watched a quick video about the hotel and what each department does, we went to the orientation because if you were just a regular employee you would go and spend 8hrs there learning and seeing things about the hotel that makes them the best and with this orientation you get to meet the main people that you would be seeing on the day/s that you go to the Marriott and if you get to know them before you start and they get to know you before you start there is a little bit more communication between the parties. The results of going to this orientation meeting was that I got to meet, Christy the manager of banquets, Debra, food and beverage manager, Christy reports to her. Robin the controller, works in the front office area and is like an account, Carl the executive chef also reports to Debra, Steve the director of sales the one who helps bring the revenue, Michael works as front office manager and is the first and last person to see the guest, and reports to robin. Don who is in charge of the restaurant, restaurant manager reports to Debra, and then there was Tara who is executive assistant to Tom and Jen she also helps in payroll, the managers of all the departments’ reports to Jen and Tom. With going to the Marriott I got to meet all of these people and learn and interesting fact about the Marriott which was that the Marriott was founded by the same people who started the A&W root beer Company there names were Alice and Willard Marriott.

BIO

I am meagan markessinis and i go to Guilderland High school, and attend Capital Region Boces Career and technology's Albany campus to take the lodging management course to help me and let me see what it take to run/manage a hotel, we do a internship at the Albany Marriott once aweek and get to actually participate in working there and hope to expand my knowledge on managing a hotel. I'm a good listener and participate well with others and i am a hard worker and very determined to get what every task I'm assigned done.