CROWN PLAZA

one tuesday april 21st we went to the crown plaza and while we were there we met todd the general manager, trudy the human reasource manager and head of security, we also me kristen who head the Group sales department as manager, Paul thomas the guest services manager, who works with steven the guy who graduated last yr from this course, we also met gary who is the head of engineering. The employees there gave us the background of what they went to school for and what they orginaly studied, then they gave us a tour of th back of the hotel, the boiler room, the pool area the laundry services, the kitchens, the resturants that are on the premisis of the hotel. i learned that most of the people that stay there are business travlers there for the goverment, but they do have other guest who stay there, and they get big groups that use the hotels faciluties aswell. overall it was a fun trip, i just wish that we could of gotten to see some of the guest rooms and suites they offer at the hotel.

empire state plaza field trip

today we went to the empire state plaza to meet with the NYSTAH and get to know why they were at the plazza,, while we were there we meet trish the event manager who put the whole show one. and we got to ask her questions and she was very nice we got to see some displays of different tourism spots.

job shadow day

On February 3rd 2009 i participated in the national ground hog day job shadow day at the Desmond hotel and conference center. while i was there i shadowed Sheri Edwards who is the front desk manager at the Desmond, her primary responsibilities are to report front desk operations, makes sure guest receive proper service, schedule payroll, her secondary responsibilities are to check room availability to make sure have enough for the guest checking in, and that guest were billed properly, Sheri use to work at the Saratoga race track harness tack as a cook and went to SCCC for culinary and now is at the Desmond where there are 140 full time employees,and 65 part time employees, Sheri has worked at the Desmond for 10 years, she has worked in the sales department, receptions, reservations managers, and director for transit sales. her best advice is to work hard for what ever you want to do, and be extremely friendly even if your having a crappy day and gotta be nice to every single person.